Frequently Asked Questions

Everything you need to know about shopping with KIJI RETAIL.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and enter your order number and email address.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

KIJI RETAIL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We vet all our manufacturing partners to ensure fair labor practices and environmental standards.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.